Privacy Policy 29hoki — Your Personal Data Protection

1. Introduction

29hoki ("we", "Platform") respects the privacy of every user who accesses or registers on our platform. This Privacy Policy applies to all information collected through the 29hoki website, mobile app (Android and iOS), and all related services we provide to members in Malaysia.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of user data management. This means every piece of information you provide to us has a clear purpose, is used responsibly, and will not be shared without your consent except in the circumstances specifically stated in this policy.

If you have any questions about this Privacy Policy after reading it, the 29hoki support team can be reached via live chat available 24 hours a day, 7 days a week within the platform.

2. Information We Collect

We collect information in two main categories — information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name as shown on a valid identification document.
• Active email address and mobile phone number.
• Date of birth for age verification.
• Bank account number and bank name for withdrawal purposes.
• Identity verification documents (KYC) such as a copy of your MyKad or passport when required.
• Information you share when communicating with our customer support team.

Information collected automatically:

• IP address and general geographic location information.
• Web browser type, operating system, and device model.
• Game session data including games played, session duration, and betting history.
• History of deposit and withdrawal transactions on the platform.
• Cookie and similar tracking technology data (explained further in Section 6).

3. How We Use Your Data

The information we collect is used for the following purposes — and only for the purposes stated below:

We do not use your data for any purpose beyond those listed above without first obtaining your additional consent.

4. Information Sharing

29hoki does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are specific circumstances where we may need to share your information:

• Service providers: Our technical partners — including payment gateway providers, cloud computing service providers, and third-party gaming platforms — receive only the minimum data necessary to perform their services. All parties are bound by strict confidentiality agreements.
• Legal requirements: We will disclose information when required by a court order, direction from a law enforcement authority, or applicable regulatory compliance requirements.
• Fraud prevention: In cases of serious suspicious activity, we may share information with other platforms or relevant industry bodies solely for fraud prevention purposes.
• Business transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred to the new entity provided that an equivalent privacy policy is maintained.

5. Data Security

Protecting your personal data is our top technical and operational priority. 29hoki implements multiple layers of protection to keep your information secure at all times:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive information stored in our databases.
• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• 24/7 security monitoring by our cybersecurity team to detect abnormal activity.
• Strict internal access controls — only staff who require access to specific data are permitted to do so.
• Regular security audits and penetration testing conducted by independent third parties.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe — keep your password confidential and never share your login credentials with anyone.

6. Cookies & Tracking Technologies

29hoki uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain platform functions, including the ability to log in and play.

7. User Rights

As a 29hoki platform user and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via live chat on the platform. We will process your request within 14 working days.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy, or for as long as required by applicable Malaysian law.

• Active account data: Retained for as long as your account is active on the 29hoki platform.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's tax and financial legal requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution.
• KYC data: Retained for the duration of the active account plus 5 years after account closure.
• Inactive account: After 12 months of inactivity, we will send a notification before proceeding with data archiving.

Once the retention period has ended and there is no legal requirement to retain the data longer, your information will be securely deleted or anonymized from our systems.

9. Minors

The 29hoki platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

10. Privacy Policy Amendments

29hoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. When significant changes are made, we will notify you via in-platform notifications or your registered email.

The "Updated" date at the top of this document always reflects the date of the latest version. We encourage you to review this policy periodically. Continued use of the 29hoki platform after any amendments take effect means you accept the latest version of the policy.